Praveen Reddy Property — Real Estate Sales & Leasing

Last updated: 3 September 2026

1. Introduction and purpose

Praveen Reddy Property provides real estate services including sales and leasing. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which regulate the collection, use and disclosure of personal information.

This Privacy Policy describes how we collect, hold, use and disclose your personal information when you deal with us, visit our website, contact us, or use features such as our website chatbot. It also explains your privacy rights and how the law protects you.

This policy explains:

• The scope of our Privacy Policy
• Why we collect personal information
• What personal information we collect
• How we collect and use your personal information
• How we handle information collected through our website and chatbot
• How we disclose your personal information
• Your right to access your personal information
• Your right to correct your personal information
• How we protect the integrity of your personal information
• How we respond to data breaches
• Your right to make a privacy complaint
• How you can contact us regarding privacy concerns

We reserve the right to review and, if necessary, change this Privacy Policy. Any changes will be published on our website with an updated date.

2. Scope

This Privacy Policy governs all personal information collected by and provided to us, and must be adhered to by all persons who access, use, process, control or otherwise deal with personal information on our behalf. It applies to independent contractors and job applicants, as well as to individuals who provide us with personal information.

3. What is personal information?

Personal information is any information that can be used to identify you. This includes any information or an opinion about you, including information or an opinion forming part of a database, whether true or not, and no matter how the information or opinion is recorded. The information may be collected from you directly or provided to us by another party.

4. Why we collect personal information

We collect personal information from you for the following purposes:

• To allow us to lawfully carry out our real estate functions and activities
• To enable us to deliver the products and services you requested
• To provide you with further information about the products and services you requested
• To appraise, market, sell, lease and manage property
• To assess and process tenancy applications and offers to purchase
• To verify your identity and meet our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth)
• To personalise and customise your experience with us
• To help us review, manage and enhance our services
• To communicate more effectively with you
• For administration purposes, including charging, billing and collecting debts
• To promote and market our products and services which we consider may be of interest to you
• When considering making offers to job applicants and prospective employees, or for employment purposes
• To receive services from you or the organisation that employs you

We may also collect, hold, use and disclose personal information where you consent, or where required or authorised under law.

5. What personal information do we collect?

We collect personal information that is reasonably necessary for one or more of our functions or activities. The type of information we collect and hold depends on your relationship with us.

5.1 Vendors, landlords and clients

Name, address, email address, contact telephone number, property details, title and ownership information, mortgage and outgoings information relevant to a sale or lease, bank account details for the disbursement of funds, identification documents, and correspondence relating to the engagement.

5.2 Buyers, tenants and prospective tenants

Name, address, email address, contact telephone number, identification documents, employment and income information, rental history and references, previous agent and landlord details, emergency contact details, details of other occupants and pets, information about your property requirements and price range, inspection attendance and offer details.

5.3 Job applicants

Name, address, email address, contact telephone number, gender, age, employment history, references, resume, emergency contact, taxation details, qualifications, and payment details.

5.4 Suppliers and contractors

Name, address, email address, contact telephone number, business records, licence and insurance details, billing information, and information about goods and services supplied by you.

5.5 Identity verification and anti-money laundering information

As a real estate business, we are a reporting entity under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). We are required to identify and verify our customers and to keep records of that verification.

For that purpose we may collect and retain identification information including your full name, residential address, date of birth, identification documents such as a driver licence or passport, information about beneficial ownership and control where a company or trust is involved, and information about the source of funds.

We handle this information in accordance with the Australian Privacy Principles. Where we hold personal information in connection with our obligations under that Act, the Privacy Act applies to that information regardless of our size.

5.6 Sensitive information

We will only collect sensitive information where you consent to the collection and the information is reasonably necessary for one or more of our functions or activities.

Sensitive information includes, but is not limited to, information or an opinion about racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs, membership of a trade union, sexual orientation, criminal record, health information or genetic information.

If you feel that any personal information we are requesting is information you do not wish to provide, please raise this with us at any time.

6. Employee records

This policy does not apply to the collection, holding, use or disclosure of personal information that constitutes an employee record. An employee record is a record of personal information relating to the employment of an employee, including health information, engagement, training, discipline, resignation, termination, and terms and conditions of employment.

7. How we collect and hold personal information

We collect personal information only by lawful and fair means, and directly from you wherever it is reasonable and practicable to do so. We may collect personal information through:

• Application forms, including tenancy applications
• Email or other written communications
• Telephone calls
• In-person interactions, including inspections, appraisals and auctions
• Transactions
• Business cards and contracts
• Our website, including enquiry forms and our chatbot
• Surveillance cameras
• Technology that supports communications between us
• Third parties, including publicly available sources such as telephone directories, the internet and social media

When we collect personal information from publicly available sources, it will be managed in accordance with the APPs. Unsolicited personal information that we could not have lawfully collected will be destroyed or de-identified.

8. Our website, cookies and analytics

When you visit our website, our hosting and analytics systems may automatically record technical information including:

• IP address
• Browser type and version
• Device type and operating system
• Date and time of your visit
• Pages and property listings viewed
• Referring website
• Approximate geographic location derived from IP address
• Navigation activity and interactions with the site

Our website uses cookies and similar technologies to keep the site functioning, remember your preferences, maintain your session, understand how the site is used, and measure the effectiveness of our marketing.

Some cookies and analytics tools are operated by third-party providers, who have their own privacy policies.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how parts of our website function, including saved searches, enquiry forms and the chatbot.

9. Website chatbot

Our website provides a chatbot that allows you to ask questions about properties, make enquiries and request contact from our team.

When you use the chatbot, we may collect and retain:

• The messages and information you enter into the chatbot
• Your name, email address, phone number or other contact details, if you provide them
• Details about the property or service you are enquiring about
• The date, time and duration of the conversation
• Technical information about the device and browser used
• Information generated or inferred from the conversation where needed to respond to your enquiry

Chatbot conversations may be processed and stored by the third-party technology provider that operates the chatbot on our behalf, and may be reviewed by our staff so that we can follow up on your enquiry.

The chatbot may use artificial intelligence or automated technology to assist with responses. Responses are provided for general assistance and may not always be accurate, complete or current. Property availability, pricing, inspection times, rental amounts and contractual matters should always be confirmed with our team before you rely on them. The chatbot does not provide financial, legal or property advice, and does not form any agreement with you.

We may link information you provide through the chatbot or an online enquiry form to an existing record in our systems so that we can manage your enquiry consistently.

If you would prefer not to use the chatbot, you are welcome to contact us by telephone or email instead. Please do not enter identification documents, financial details or other sensitive information into the chatbot.

10. How we use your personal information

We will only use and disclose your personal information for purposes related to those identified in section 4 of this policy, or where we have obtained your consent, in accordance with this Privacy Policy and the Privacy Act 1988 (Cth).

We will not use your personal information for any purpose for which you would not reasonably expect us to use it. We will not disclose your sensitive information without your consent, unless required by the Privacy Act or another regulatory requirement.

11. Direct marketing

We may use or disclose personal information, other than sensitive information, for the purpose of direct marketing, such as advising you of new listings, market updates and services offered by us.

We may use or disclose sensitive information for direct marketing only where you have provided your consent to that specific use or disclosure.

You can opt out of receiving direct marketing communications at any time by contacting our Privacy Officer in writing at praveen@praveenreddyproperty.com.au, or by unsubscribing via the link in our communications where that option is available.

12. What happens if you do not provide your personal information?

You are not obliged to give us your personal information. If you wish to deal with us on an anonymous basis or using a pseudonym, we will take reasonable steps to accommodate your request. However, we will require you to identify yourself if:

• We are required by law to deal with identified individuals, including under anti-money laundering legislation; or
• It is impracticable for us to deal with you if you do not identify yourself or use a pseudonym, including to ensure the safety of others for whom we have responsibility.

Please be aware that a request for anonymity or to use a pseudonym may affect our ability to provide certain services — for example, your ability to bid for a property at auction, submit a tenancy application, or enter into a sale or lease.

13. When do we disclose your personal information?

We may disclose your personal information for any of the purposes for which it was collected, as set out in section 4, or where we are under a legal duty to do so.

Depending on the nature of your dealings with us, we may disclose personal information to:

• Vendors, landlords, purchasers and tenants, as relevant to a transaction
• Property managers, and tradespeople or contractors attending a property
• Solicitors, conveyancers, accountants and other professional advisers
• Financial institutions, mortgage brokers and valuers
• Insurers, body corporate and strata managers, and utility providers
• Referencing services, previous agents and employers, where you have provided them as referees
• Tenancy databases, where permitted by law
• Real estate portals and marketing platforms used to advertise property
• Identity verification providers used to meet our obligations under anti-money laundering legislation
• Our website, chatbot, email, customer relationship and IT service providers
• AUSTRAC and other regulators, courts, tribunals and law enforcement, where required or permitted by law

Before disclosing personal information to a third party, we will take steps that are reasonable in the circumstances to ensure that the third party does not breach the APPs in relation to the information.

14. Overseas disclosure

We may disclose personal information to overseas recipients, including where our technology and service providers store or process information on servers located outside Australia.

Before doing so, we will take steps that are reasonable in the circumstances to ensure that the overseas recipient does not breach the APPs in relation to the information, including having regard to whether the recipient country or binding scheme provides substantially similar privacy protections to those under the APPs.

Because our technology and service providers may change from time to time, the countries in which information is processed may also change.

15. Security of your personal information

We take the security of your personal information seriously. We implement technical and organisational measures to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These measures include controls over how personal information is accessed, stored and handled within our organisation.

We also take reasonable steps to ensure that personal information we collect is accurate, up to date and complete, and that information we use or disclose is accurate and complete having regard to the purpose of its use or disclosure.

Where we no longer require personal information for any purpose for which it may be used or disclosed, and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify the information. Some records, including those we hold in connection with anti-money laundering obligations, must be retained for periods set by law.

16. Data breaches

We maintain procedures for identifying, assessing and responding to data breaches.

If we suspect a data breach involving personal information we hold, we will assess it promptly. Where a breach is likely to result in serious harm to an individual and we are unable to prevent that harm, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme.

If you believe your personal information held by us has been compromised, please contact our Privacy Officer as soon as possible.

17. Access to your personal information

You have the right to request access to any personal information we hold about you. To make a request, please submit it in writing to our Privacy Officer. We will respond within a reasonable period, and a charge may apply for providing access.

In certain circumstances we may be unable to grant access. In those cases we will provide written notice setting out the reasons for the refusal and the mechanisms available to you to make a complaint.

18. Correction of your personal information

If we hold personal information about you that is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct it on your written request to our Privacy Officer. We will respond within a reasonable period.

In certain circumstances we may decline to make a correction. In those cases we will provide written notice stating the reasons for the refusal and the mechanisms available to make a complaint.

If we correct personal information previously supplied to a third party and you request us to notify that party of the correction, we will take reasonable steps to do so unless it is impracticable or unlawful.

19. Your privacy rights

Under Australian privacy law you have a number of rights in relation to your personal information, including:

• The right to know what personal information we hold about you and to request access to it
• The right to request correction of inaccurate, out of date or incomplete information
• The right to deal with us anonymously or using a pseudonym, where lawful and practicable
• The right to opt out of direct marketing communications at any time
• The right to be notified of an eligible data breach affecting your personal information
• The right to make a complaint if you believe we have mishandled your personal information
• The right to take legal action for serious invasions of your privacy under the statutory tort introduced by the Privacy and Other Legislation Amendment Act 2024 (Cth)

To exercise any of these rights, please contact our Privacy Officer using the details in section 21.

20. Complaints

You have the right to complain about our handling of your personal information if you believe we have breached the Australian Privacy Principles.

To make a complaint, please contact our Privacy Officer in writing in the first instance. Your complaint will be dealt with promptly and we will provide a response within a reasonable period.

If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC):

21. Privacy Officer contact details

22. Interpretation

In this Privacy Policy, unless the context otherwise requires:

• The terms “we”, “us” and “our” refer to Praveen Reddy Property.
• The terms “you” and “your” refer to any person who provides us with personal information in any form or by any means.