PRIVACY POLICY

Praveen Reddy Property

Real Estate Sales & Leasing

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. 

1. Introduction & Purpose

Praveen Reddy Property provides real estate services including sales and leasing. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which regulate the collection, use and disclosure of personal information.

This Privacy Policy explains:

• The scope of our Privacy Policy
• Why we collect personal information
• What personal information we collect
• How we collect and use your personal information
• How we disclose your personal information
• Your right to access your personal information
• Your right to correct your personal information
• How we protect the integrity of your personal information
• Your right to make a privacy complaint
• How you can contact us regarding privacy concerns

We reserve the right to review and, if necessary, change this Privacy Policy. Any changes will be posted on our website.

2. Scope

This Privacy Policy governs all personal information collected by and provided to us and must be adhered to by all persons who access, use, process, control or otherwise deal with personal information on our behalf. This policy applies to independent contractors and job applicants, as well as individuals who provide us with personal information.

3. What Is Personal Information?

Personal information is any information that can be used to identify you. This includes any information or an opinion about you (including information or an opinion forming part of a database), whether true or not, and no matter how the information or opinions are recorded. The information may be collected from you directly or provided to us by another party.

4. Why We Collect Personal Information

We collect personal information from you for the following purposes:

• To allow us to lawfully carry out our real estate functions and activities
• To enable us to deliver the products and services that you requested
• To provide you with further information about the products and services you requested
• To personalise and customise your experiences with us
• To help us review, manage and enhance our services
• To communicate more effectively with you
• For administration purposes, including charging, billing and collecting debts
• To promote and market our products and services which we consider may be of interest to you
• When considering making offers to job applicants and prospective employees or for employment purposes
• To receive services from you or the organisation which employs you

We may also collect, hold, use and/or disclose personal information if you consent or if required or authorised under law.

5. What Personal Information Do We Collect?

We collect personal information that is reasonably necessary for one or more of our functions or activities. The type of information we collect and hold may depend on your relationship with us:

5.1 Candidates (Job Applicants)

If you are a candidate seeking employment with us, we may collect and hold: name, address, email address, contact telephone number, gender, age, employment history, references, resume, medical history, emergency contact, taxation details, qualifications, and payment details.

5.2 Customers

If you are a customer, we may collect and hold: name, address, email address, contact telephone number, gender, and age.

5.3 Suppliers

If you are a supplier, we may collect and hold: name, address, email address, contact telephone number, business records, billing information, and information about goods and services supplied by you.

5.4 Sensitive Information

We will only collect sensitive information where you consent to the collection and the information is reasonably necessary for one or more of our functions or activities. Sensitive information includes, but is not limited to, information or an opinion about racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs, membership of a trade union, sexual preferences, criminal record, health information or genetic information.

If you feel that any personal information we are requesting is information you do not wish to provide, please raise this with us at any time.

6. Employee Records

This policy does not apply to the collection, holding, use or disclosure of personal information that constitutes an employee record. An employee record is a record of personal information relating to the employment of an employee, including health information, engagement, training, disciplining, resignation, termination, and terms and conditions of employment.

7. How We Collect and Hold Personal Information

We collect personal information only by lawful and fair means, and directly from you wherever it is reasonable or practicable to do so. We may collect personal information through:

• Application forms
• Email or other written mechanisms
• Telephone calls
• In-person interactions
• Transactions
• Business cards and contracts
• Our website
• Surveillance cameras
• Technology that supports communications between us
• Third parties, including publicly available information sources such as telephone directories, the internet and social media sites

When we collect personal information from publicly available sources, it will be managed in accordance with the APPs. Unsolicited personal information that we could not have lawfully collected will be destroyed or de-identified.

8. How We Use Your Personal Information

We will only use and disclose your personal information for purposes related to those identified in Section 4 of this policy, or where we have obtained your consent, in accordance with this Privacy Policy and the Privacy Act 1988 (Cth).

We will not use your personal information for any purpose for which you would not reasonably expect us to use it. We will not disclose your sensitive information without your consent, unless required by the Privacy Act or another regulatory requirement.

9. Direct Marketing

We may use or disclose personal information (other than sensitive information) for the purpose of direct marketing, such as advising you of new goods and/or services offered by us.

We may use or disclose sensitive information for direct marketing only where you have provided your consent to that specific use or disclosure.

You can opt out of receiving direct marketing communications at any time by contacting our Privacy Officer in writing at praveen@praveenreddyproperty.com.au, or by unsubscribing via our website where that option is available.

10. What Happens If You Do Not Provide Your Personal Information?

You are not obliged to give us your personal information. If you wish to access our services on an anonymous basis or using a pseudonym, we will take reasonable steps to accommodate your request. However, we will require you to identify yourself if:

• We are required by law to deal with identified individuals; or
• It is impracticable for us to deal with you if you do not identify yourself or use a pseudonym, such as to ensure the safety of others for whom we have responsibility.

Please be aware that your request for anonymity or to use a pseudonym may affect our ability to provide certain services — for example, your ability to bid for a property at auction.

11. When Do We Disclose Your Personal Information?

We may disclose your personal information for any of the purposes for which it was collected (as set out in Section 4) or where we are under a legal duty to do so. Disclosure will usually be internally, to related entities, or to third-party contracted service providers.

Before disclosing personal information to a third party, we will take steps that are reasonable in the circumstances to ensure that the third party does not breach the APPs in relation to the information.

12. Overseas Disclosure

We may disclose personal information to overseas recipients. Before doing so, we will take steps that are reasonable in the circumstances to ensure that the overseas recipient does not breach the APPs in relation to the information, including having regard to whether the recipient country or binding scheme provides substantially similar privacy protections to those under the APPs.

13. Security of Your Personal Information

We take the security of your personal information seriously. We implement technical and organisational measures to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These measures include controls over how personal information is accessed, stored and handled within our organisation.

We also take reasonable steps to ensure that personal information we collect is accurate, up-to-date and complete, and that information we use or disclose is accurate and complete having regard to the purpose of its use or disclosure.

Where we no longer require personal information for any purpose for which it may be used or disclosed, and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify the information.

14. Access to Your Personal Information

You have the right to request access to any personal information we hold about you. To make a request, please submit it in writing to our Privacy Officer. We will respond within a reasonable period, and a charge may apply for providing access.

In certain circumstances, we may be unable to grant access. In such cases, we will provide written notice setting out the reasons for the refusal and the mechanisms available for you to make a complaint.

15. Correction of Your Personal Information

If we hold personal information about you that is inaccurate, out-of-date, incomplete, irrelevant or misleading, we will take reasonable steps to correct it upon your written request to our Privacy Officer. We will respond within a reasonable period.

In certain circumstances, we may decline to make a correction. In such cases, we will provide written notice stating the reasons for the refusal and the mechanisms available to make a complaint.

If we correct personal information previously supplied to a third party and you request us to notify that party of the correction, we will take reasonable steps to do so unless it is impracticable or unlawful.

16. Your Privacy Rights

Under Australian privacy law, you have a number of rights in relation to your personal information, including:

• The right to know what personal information we hold about you and to request access to it
• The right to request correction of inaccurate, out-of-date or incomplete information
• The right to opt out of direct marketing communications at any time
• The right to make a complaint if you believe we have mishandled your personal information
• The right to take legal action for serious invasions of your privacy under the Privacy and Other Legislation Amendment Act 2024 (Cth)

To exercise any of these rights, please contact our Privacy Officer using the details set out in Section 18 of this policy.

17. Complaints

You have the right to complain about our handling of your personal information if you believe we have breached the Australian Privacy Principles.

To make a complaint, please contact our Privacy Officer in writing in the first instance. Your complaint will be dealt with promptly and we will provide a response within a reasonable period.

If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC):

18. Privacy Officer Contact Details

19. Interpretation

In this Privacy Policy, unless the context otherwise requires:

• The terms ‘we’, ‘us’ or ‘our’ refer to Praveen Reddy Property.
• The terms ‘you’ or ‘your’ refer to any person who provides us with personal information in any form or by any means.